News & Press

Customer Service Advisory: Train Derailment near Mount Carbon, West Virginia

A freight train derailment on February 16 at Mount Carbon, West Virginia, outside of Charleston, is affecting traffic over that line. CSX teams are on site and recovery operations are under way. Where possible, freight traffic will be re-routed. Customers with shipments over this line should expect delays.

Derailment updates and customer advisories will be provided on as updated information becomes available.

Customers with questions about shipments can contact the Customer Service Center via or by calling 1-877-ShipCSX (1-877-744-7279) options 5, 6.